FREQUENTLY ASKED QUESTIONS

We are a one-stop-platform for all aftermarket (post car purchase) services a car owner may need. This includes periodic services, electrical repairs, mechanical repairs, collision repairs, tyres, batteries, spares, accessories, car wash, interior or exterior detailing, denting, painting, treatments, inspection.
Open Bonnet is a digital marketplace of verified service providers who are specialists for their offered jobs and work with Open Bonnet under a set of agreed service level offering that gives the best advantages to a car owner. We have already scanned the market for you and are ready with an assortment of quality workshops you always wanted. We work in close coordination with our partner garages and so when your car is at the garage its our responsibility to ensure the best experience for you.
No. As a true marketplace, Open Bonnet assures Real Prices listed by Garages reaching you directly. This is why for some of the services you will see a variety of price points across various service providers. We simply earn by charging the garages a small fee for connecting them to car owners. As we keep evolving our offering to give you best value, Open Bonnet also combines several services into what we call as Service Packages.
Open Bonnet assures top service quality for your car while still keeping the prices at the Real Market levels. This is possible since all our partners have committed to offer special attention to our customers and are in close contact with our Auto Expert team. Additionally, you get 45 DAYS LABOR WARRANTY and GENUINE SPARES GUARANTEE for your job with Open Bonnet.
Not necessarily. On Open Bonnet platform you will find two types of jobs – Package Based or Estimate Based. The Package Based prices are where we have made your decision making easier by listing the exact job that will be done along with the amount you are expected to pay for it; typically jobs like oil change, brakepad change, car wash, detailing etc fall in this category. While Estimate Based jobs are where we need to inspect your car before being able to give an exact price for the labor and spares to be used for your job; typically repair jobs fall in this category. We believe in first assuring your satisfaction as a car owner and hence, upfront payments are never a compulsion at Open Bonnet – so let us tell you a secret: “you can ask us to convert your Package Based jobs into Estimate based ones… shhhhhh… just keep this to yourself!”
Currently Open Bonnet has a network of 70+ Garages across the following Emirates/ towns in UAE – Abu Dhabi, Dubai, Sharjah, Al Ain, Ajman and Ras Al Khaimah. Of course, our service network is rapidly increasing and we are reaching closer and closer to you each day!
Yes. A selected set of services like car wash, detailing, inspection, battery replacement/ inspection, lockout recovery etc are also optionally done by our home service providers active in selected Emirates. Find details for such services under ‘At-Home’ categories in the Mobile App or Website.
All jobs are transparently detailed on the Open Bonnet website and mobile app listed on Apple and Android app stores. For any queries or in case of any confusion, our Auto Experts are most happy to receive your call or WhatsApp (+971589512500) with details for the service you are looking for.
No. For any emergencies, our Auto Experts are most happy to receive your call or WhatsApp (+971589512500) with details for the service you are looking for. Our Auto Expert helpline is active from 8 AM to 8 PM, Saturdays to Thursdays.
You are given option to choose between Original (OEM) spare parts or OES (Genuine Supplier) parts. OEM parts are the original parts produced by the manufacturer of your car while OES parts are the exact same part (perhaps without the 'Lexus' or 'Toyota' logo) sold by a supplier. OES parts are exactly the same and typically cost a little less. This way, its you who decide which part you want to get for your car. Our Auto Experts are of course always there to suggest you what can be your best option based on the part and the type of job.
Open Bonnet provides a very strong and comfortable car pick up and drop option. You can choose between a driver service or a flatbed service. We understand that some of our customers like visiting the workshop themselves and this is why we don’t add any pickup drop charges in our job prices by default – so you get best value for your money. NOW THE BEST PART – IF YOUR JOB AMOUNT GOES ABOVE AED 500, WE COMPLETELY WAIVE OFF THE PICK UP DROP CHARGES FOR YOU!!! (Note: the offer excludes Oil Change, Tyres and Battery jobs).
OB Cash-Points are our simple way to say Thanks for your trust in Open Bonnet services – OB points are loaded to your OB Cash-Points Wallet on the OB Mobile App every time you get your car job done through Open Bonnet. The accumulated Cash-Points are as good as cash and are available for use in your future jobs with Open Bonnet. What’s more – we keep running several promotions, which accelerate your Cash-Points accumulation.
Open Bonnet Promo Codes are usable as per the terms and conditions mentioned on them. This can relate to use on website or on app or some such criteria. The promo code field can be found on the final checkout page on website and app that comes at the time of final payment for your job. In case you happen to call us first, you can even inform our Auto Experts that you will like to use the Promo Code.
We appreciate your support of the Open Bonnet platform and request you to spread the word around in case you like our services. When your friend/ contact downloads the Open Bonnet App and uses your mobile number as the Referral Code, we happily give both of you AED 25 worth of OB CashPoints that can be used on any service or repair with Open Bonnet! So go ahead and make the most of this offer.
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LOOKING FOR BEST CAR SERVICE OFFERS?
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LOOKING FOR A SERVICE OFFER?
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